FAQ

GENERAL 

I can't find much information online about Vinyl.com, can I trust your website?

• Vinyl.com is a new online record store that launched in April 2023, owned and operated by global music-tech company Jaxsta to compliment our love of music and music credits.
• We have partnered with the trusted industry vinyl album distributor Alliance Entertainment to assist with distribution in the US, Canada and Australia.
• We guarantee authentic records and are confident your vinyl order will arrive in a timely manner and in excellent condition.

 

What do you sell?

• Vinyl.com currently has over 50,000 album titles on vinyl to choose from, covering all genres of music as well as limited edition, color, splatter and heavyweight pressings.
• All vinyl records sold on Vinyl.com are brand new and in mint condition.
• We do not sell bootlegs, only official release, brand new records.
• In future we will add merchandise, collectibles and experiences that bring fans closer to creators.

 

What makes you different to other music retailers?

• Our offer to music fans is an extensive catalog of vinyl records across all genres, powered by Jaxsta’s Official Music Credits, verifying every creative contribution on every recording. Vinyl.com will ensure that everyone is recognised - main artists, songwriters, producers, composers, engineers, musicians and ALL roles. Think of Vinyl.com as an online record store that allows you to dig through liner notes as though you’re diggin’ through crates, exploring who did what on each album.

 

What currency do you use?

• Currently all prices on Vinyl.com are in $USD and we aim to display this at every price point for complete transparency. We will offer local currency display in future.

 

SHIPPING & FULFILMENT

When will my order be fulfilled?

• Your order will be packed and shipped within 1-3 business days.
• You will receive an email notification confirming your order, another email notification when your order has been processed and shipped with tracking information.

 

When do you send pre-orders?

• Pre-orders are fulfilled on the day of release.
• Please note that if you place an order that contains a pre-order and an in-stock item, both will be shipped together on the day of the pre-order release. You will not receive any items until then. 

 

What countries do you ship to?

• Currently, the United States, Canada and Australia. We are hoping to expand this in the coming months.

 

My order is being shipped internationally, how long will I have to wait for my order?

• International delivery times are anywhere between  4 - 21 days depending on location and domestic carriers.
• We endeavour to pack and ship your order within 1-3 days to minimise this time.

 

Where is my order being sent from?

• We have partnered with the trusted industry distributor Alliance Entertainment in Florida,  USA, to assist with distribution in the USA, Canada and Australia.

 

RETURNS, CANCELLATIONS & REFUNDS

Can I cancel my order if I change my mind?

• Once your order has been fulfilled you cannot cancel it. Please choose carefully when shopping on Vinyl.com

 

Can I return a record  if I don’t like it?

• Sadly not. Personal taste is subjective and we encourage you to sell it on a reputable marketplace such as Nasdisc if it’s not to your taste.

 

I was sent the wrong record. Is there a return label that I can receive to send them back?

• In very rare instances you may receive the wrong record, please don’t stress! Send an email to support@vinyl.com with a photo of the record and we will be in contact with the next steps.

 

What do I do if my order arrives damaged?

• If your item arrives damaged contact us immediately at support@vinyl.com. Please include all the information regarding the problem, and photos of the damage, and we will be in contact with the next steps.

 

What is your refund and return policy?

• On the very small chance you’re not satisfied with your purchase i.e. you receive damaged, defective, or incorrect item(s) from Vinyl.com you may return the product(s) within 30 days of delivery. When we receive the item(s) and verify the return of product(s), we will send you a replacement(s) or issue a full refund for the item.

 

How long will my refund take?

• In the instance you are eligible for a refund, it will take 7-10 business days to hit your account. If this does not happen, please contact support@vinyl.com