Purgatory

International delivery take between 4-21 business days depending on location and domestic carriers.

Absolutely. Jaxsta sources its data directly from music entities like labels, distributors, and publishers. But we don't stop there - we enhance this data by cleaning up inconsistencies, such as consolidating releases under the correct artist to remove duplicates. All modifications are verified by our team, making Jaxsta’s data not just reliable, but even more accurate and organized than the raw sources.

In very rare instances you may receive the wrong record, please don’t stress! Send an email to support@vinyl.com with a photo of the record and we will be in contact with the next steps.

If the products your order arrive damaged, contact us immediately at support@vinyl.com. Please include all the information regarding the problem, and photos of the damage, and we will be in contact with the next steps.

On the very small chance you’re not satisfied with your purchase i.e. you receive damaged, defective, or incorrect item(s) from Vinyl.com, you may return the product(s) within 30 days of delivery. When we receive the item(s) and verify the return of product(s), we will send you a replacement(s) or issue a full refund for the item

Shipping Protection is our commitment to ensuring your package arrives safely at its destination. If your shipment encounters any issues—such as being lost, damaged, or stolen—we will take prompt action to resolve the problem. This may include reshipping the product, providing a refund, or, in rare cases, denying the claim. By opting for Shipping Protection, you gain peace of mind knowing you're protected against unforeseen shipping complications.