On A Promise Vinyl

In the US, 97% of orders are delivered within 2-5 business days, although it can take longer.

International delivery normally takes around 2 weeks, although it can take up to 21 business days depending on location and domestic carriers.

When you place an order, you receive a confirmation email with the tracking information to make sure you know where your package is at all times.

In very rare instances you may receive the wrong record, please don’t stress! Send an email to support@vinyl.com with a photo of the record and we will be in contact with the next steps.

If the products in your order are damaged, contact us immediately at support@vinyl.com.

Please include all the information regarding the problem, and photos of the damage, and we will be in contact with the next steps.

On the very small chance you’re not satisfied with your purchase i.e. you receive damaged, defective, or incorrect item(s) from Vinyl.com, you may return the product(s) within 30 days of delivery. When we receive the item(s) and verify the return of product(s), we will send you a replacement(s) or issue a full refund for the item

Shipping Protection is our commitment to ensuring your package arrives safely at its destination.

If your shipment encounters any issues—such as being lost, damaged, or stolen—we will take prompt action to resolve the problem.

By opting for Shipping Protection, you gain peace of mind knowing you're protected against unforeseen shipping complications.

Note that Shipping Protection is non-refundable.